Technical support
A staff of qualified technicians is ready to support customers using FAW software in resolving any installation, upgrade and configuration issues.
Our technicians are able to give a quick and secure response to any request related to any malfunctions, to give advice on how to acquire particular web pages or on the use of the FAW software functions.
Technical support is provided free of charge to customers exclusively by email with the following average response times:
Response times
(from Monday to Friday)
PROFESSIONAL and LAW ENFORCEMENT Licenses
DEMO licenses
within 12 hours
20%
2%
within 24 hours
54%
8%
within 48 hours
18%
10%
within 72 hours
5%
70%
within 72 hours
1%
10%
| Response times* | PROFESSIONAL and LAW ENFORCEMENT Licenses | DEMO licenses |
| within 12 hours | 20% | 2% |
| within 24 hours | 54% | 8% |
| within 48 hours | 18% | 10% |
| within 72 hours | 5% | 70% |
| within 72 hours | 1% | 10% |
*(from Monday to Friday)
Technical support is provided only on the latest software release.
Contact our Technical Support
To send a request for assistance to Technical Support, we recommend filling out the assistance request form, or writing an email to support@fawproject.com.
Specialist technical support in remote assistance
Specialist technical support for troubleshooting problems related to the installation, configuration and use of FAW software, or for specific training on software features.
The service is provided exclusively on the Zoom platform. To access this service, it is necessary to purchase the assistance package and reserve the availability of the technician by writing an email to support@fawproject.com. The service is provided in a single 40-minute call.
- Telephone support lasting 40 minutes. Price: EUR 149
Envolve Forensics LTD – 41 DEVONSHIRE STREET, GROUND FLOOR, LONDON W1G 7AJ – COMPANY NUMBER 12690094